Frequently Asked Questions (FAQ)

1. Do I receive the exact item shown in the photos?

Yes. At XStoreXX, you always receive the exact coin or banknote shown in the photos. We never use stock images — what you see is exactly what you get.

2. How long does shipping take?

Economy international shipping usually takes 14 to 30 days, depending on your location. Fast international shipping (up to 6 business days) is available for an additional $45.

3. Do you ship worldwide?

Yes, we ship to most countries worldwide. Please check your local import rules if your country restricts currency items.

4. How will I know when my order ships?

You will receive an email with a tracking number and a photo of your package once your order ships.

5. What payment methods do you accept?

We accept secure online payments through trusted third‑party processors. All payment information is encrypted and protected.

6. Do you accept returns?

Yes. Returns are accepted under our Refund & Returns Policy. You must contact us within 14 days of receiving your item to request a Return Authorization Number (RAN).

7. Who pays for return shipping?

Return shipping costs are the responsibility of the customer. Original shipping fees are non‑refundable.

8. What if my package is delayed?

Delays can happen due to customs or international transit. If your package has not arrived within the expected timeframe, please contact us and we will assist you.

9. Are your items authentic?

Yes. Every coin and banknote is carefully inspected for authenticity before being listed. We take pride in offering genuine collectible items.

10. How can I contact customer support?

You can contact us anytime by email. We respond as quickly as possible.